This past Easter I had several of my family members in town
for the holiday. We decided to go to the Outback Steakhouse for dinner. We managed to arrive in the middle of the
afternoon, so there was almost no wait to get a table, even though there were
six of us. Our server was fairly prompt at showing up to the table to greet us,
take our drink orders, and inform us of their daily specials, all while having
a fairly pleasing attitude. Several of us ordered their house steak, including
myself. After approximately the normal time for that type of meal, our dinner
was brought out to our table. Everyone was very pleased with their meal at the
start, but after a few bites of my steak, it had gone from an enjoyable steak
to one that was fairly tough to chew and rubbery. Shortly after this, our
server returned to check on our meal. I politely informed them of the condition
of my steak. The server, not even hesitating, offered to bring me out a new
steak. Shortly after the server left, the manager on duty arrived at our table
with the new steak. She apologized profusely for the quality of the steak, and
asked if anyone of us would like desert, which would be on the house. The new
steak was much better than the original one, and actually seemed to be their
higher quality cut of steak instead of the house cut. All of us were fairly
full and did not take them up on the offer of the free desert. Once we got our
bill, we discovered that not only was my meal free, but all of our drinks were
also taken off of the bill. This was easily the most seamless handling of a bad
meal that I’ve encountered yet.
No comments:
Post a Comment